Lifecycle Support & AMC
Ensuring operational continuity, proactive preventative maintenance, and rapid-response SLAs across installed ELV and ICT infrastructure.
Operational Longevity Through Proactive Maintenance
Complex ELV and ICT networks cannot rely on reactive troubleshooting. Modern security, life safety, and optical communication backbones require scheduled calibration, environmental dust management, firmware security patches, and rapid spare-part substitution.
HORNET INFOTECH provides structured Annual Maintenance Contracts (AMC) and custom Service Level Agreements (SLAs) tailored to the uptime mandates of corporate facilities, data hubs, and industrial manufacturing plants.
Service Level Agreement Frameworks
Data centres, hospital surgical wings, high-security financial trading hubs.
- Dedicated on-site engineer or 2-hour field dispatch
- 24/7/365 emergency technical escalation hotline
- Critical spare part buffer stocked in local warehouse
- Bi-monthly preventative sensor calibration and firmware audits
Corporate headquarters, institutional campuses, commercial multi-tenant facilities.
- Quarterly scheduled comprehensive health checks
- Emergency breakdown coverage within 6 business hours
- Firmware security patching and database backups
- Annual Fluke recertification and optical cleanliness inspection
Full turnkey maintenance covering both routine servicing and hardware replacements.
- Complete hardware replacement guarantee for failed items
- Quarterly preventative maintenance visits with documented reports
- System re-tuning, camera lens focusing, and sensor testing
- Operator refresher training for client security teams
Need a Structured AMC for Your Facility?
Whether taking over existing third-party installations or extending coverage on newly commissioned systems, our engineering audit identifies weak points, firmware vulnerabilities, and obsolete components before downtime occurs.
Explore About Hornet Infotech
Discuss Your ELV & ICT Infrastructure Requirements
Connect with Hornet Infotech’s systems engineering team for vendor-neutral design, structured site audits, bill-of-quantities sizing, or annual maintenance support.